Introduction

Welcome to GhoomGo! This Privacy Policy explains how GhoomGo ("GhoomGo", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our travel aggregation website, services, and applications (collectively, the "Service").

We are committed to protecting your privacy. This policy describes the types of information we may collect from you or that you may provide when you visit ghoomgo.com and our practices for handling that information.

By using the Service, you agree to the collection and use of information in accordance with this policy. This policy should be read in conjunction with our Terms of Service and Cookie Policy.

Our Commitment to Privacy

At GhoomGo, we believe your privacy is fundamental to building trust. We are committed to:

  • Transparency in how we collect and use your data
  • Giving you control over your personal information
  • Protecting your data with industry-standard security measures
  • Complying with applicable privacy laws and regulations

Information We Collect

We collect several types of information to provide and improve our travel aggregation service to you:

Information You Provide to Us:

  • Search Queries: Destinations, dates, number of travelers, flight/hotel/car preferences, etc., that you enter when using the search functions.
  • Account Information (If Applicable): If you create an account (optional feature), we might collect your name, email address, password, and preferences.
  • Communication: Information you provide when you contact us for support or feedback (e.g., email address, content of your message).
  • Travel Preferences: Your preferred airlines, hotels, travel dates, and other travel-related preferences.

Information Collected Automatically:

  • Usage Data: Information about how you access and use the Service, such as pages viewed, features used, searches performed, links clicked, time spent on pages, IP address, browser type, operating system, device information, and referring URLs.
  • Location Information: We may infer your general location from your IP address or ask for your precise location (with your consent) to provide localized search results (e.g., nearby airports, prices in local currency).
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. Please see our Cookie Policy for detailed information.

Information from Third Parties:

  • Occasionally, we might receive information about you from our partners, such as analytics providers or advertising networks, typically in aggregated or pseudonymous form.

How We Use Your Information

We use the information we collect for various purposes to enhance your travel experience:

  • To Provide and Operate the Service: Process your search queries, display travel options from third-party providers, and maintain core functionality.
  • To Personalize Your Experience: Remember your preferences (currency, language), potentially show relevant deals based on past searches, and customize content.
  • To Improve the Service: Analyze usage patterns, understand user needs, identify technical issues, enhance features, and optimize performance using analytics.
  • For Security: Detect and prevent fraud, abuse, security incidents, and enforce our Terms of Service.
  • For Communication: Respond to your inquiries, provide customer support, and send service-related announcements (if necessary).
  • For Marketing and Advertising (with consent where required): Show relevant travel advertisements on GhoomGo or other sites (retargeting), measure ad effectiveness. You can manage preferences as described in our Cookie Policy and Your Rights section.
  • For Legal Compliance: Comply with applicable laws, regulations, legal processes, or governmental requests.

Travel-Specific Uses

As a travel aggregator, we use your information to:

  • Provide personalized flight and hotel recommendations
  • Show relevant travel deals and promotions
  • Improve search results based on your preferences
  • Analyze travel trends to enhance our service

How We Share Your Information

We may share your information in the following circumstances:

  • With Travel Providers: When you click a link to view or book a travel option on a third-party Travel Provider's site (airline, hotel, OTA, etc.), we may redirect you and pass along necessary search parameters (like dates, destination). The Travel Provider's own privacy policy will then govern the data they collect from you.
  • With Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., hosting, analytics, customer support, marketing assistance). These providers have access to your information only to perform these tasks and are obligated not to disclose or use it for other purposes.
  • With Advertising Partners: We may share pseudonymous or aggregated data (like cookie IDs or hashed emails) with advertising partners to show you relevant ads and measure campaign performance. See our Cookie Policy for details and opt-out options.
  • For Legal Reasons: If required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for other purposes if we obtain your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like pixels and web beacons) to collect usage data, remember your preferences, provide functionality, analyze performance, and support advertising efforts.

For detailed information on the types of cookies we use, why we use them, and how you can manage your preferences, please read our dedicated Cookie Policy.

Why We Use Cookies

Cookies help us provide you with a better travel experience by:

  • Remembering your search preferences and travel history
  • Providing personalized recommendations
  • Improving website performance and user experience
  • Analyzing usage patterns to enhance our services

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. For example, we use encryption (like HTTPS) for data transmission and limit access to personal data.

However, please be aware that no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your data, and transmission of information via the internet is not completely secure.

Security Measures We Implement

  • SSL/TLS encryption for all data transmission
  • Regular security audits and vulnerability assessments
  • Access controls and authentication measures
  • Data backup and disaster recovery procedures
  • Employee training on data protection practices

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, accounting, or reporting requirements). We will then securely delete or anonymize your information. Criteria used to determine retention periods include the duration of your relationship with us, the nature of the data, and legal obligations.

Retention Periods

  • Account Data: Retained while your account is active and for a reasonable period after deactivation
  • Search History: Typically retained for 2 years to provide personalized recommendations
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely
  • Communication Records: Retained for customer service purposes and legal compliance

Your Privacy Rights

Depending on your location and applicable law (such as GDPR in Europe or CCPA in California), you may have certain rights regarding your personal information. These rights may include:

How to Exercise Your Rights: To exercise any applicable rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before processing your request. We will respond to your request within the timeframes required by law.

Please note that some requests may be limited by legal requirements or affect our ability to provide the Service (e.g., deleting account data). For managing cookie preferences, please refer to our Cookie Policy.

International Data Transfers

GhoomGo may operate globally, meaning your personal information might be transferred to, stored, and processed in countries other than your own, including the United States, where data protection laws may differ.

We will take appropriate safeguards to ensure that your data is treated securely and in accordance with this Privacy Policy when transferred internationally. This may include using Standard Contractual Clauses approved by relevant authorities or relying on adequacy decisions where applicable.

Data Transfer Safeguards

  • Standard Contractual Clauses (SCCs) for EU data transfers
  • Adequacy decisions where applicable
  • Binding corporate rules for internal transfers
  • Additional technical and organizational measures

Children's Privacy

Our Service is not directed to individuals under the age of 16 (or a higher age threshold depending on jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.

Notification of Changes

For significant changes to this policy, we may:

  • Send email notifications to registered users
  • Display prominent notices on our website
  • Update our mobile app with new consent flows
  • Require renewed consent for certain data processing activities

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

GhoomGo Privacy Team

Email: privacy@ghoomgo.com

We typically respond to privacy inquiries within 48 hours.

For broader information on data handling, please see our Terms of Service and Cookie Policy.